Username
Password

Parcel Tracking

Consignment No.

General	Services	Packaging	Bookings
Tracking	Payment	Delivery	Claims

GENERAL

Do I have to be selling on eBay to use your Services?
No, we offer our services to all traders, businesses and individuals.

Are bookings made on the Internet processed 24 hours a day?
Yes, but the booking must be for a time within our working hours. Click here for more details.

Where do you deliver?
We deliver anywhere in the U.K. Click here for more details.

How long will delivery take?
This depends on the service selected, but for non-sameday deliveries, most areas are the next working day after collection; however certain remote areas and offshore destinations may take longer.

What days do you deliver?
We deliver Monday to Friday. (excluding public holidays.) We can also offer a Saturday morning delivery service to most areas, for an extra charge.

SERVICES

What services do you offer?
We specialise in 24 hour deliveries to anywhere in the U.K. Click here for more details.

Can I have a morning collection?
Unfortunately, we are unable to supply a time for collection, just the day.

What is the maximum size of parcel I can send?
The maximum parcel size allowed depends on the service you select.
Parcels - Multiple parcels, max. 25kg per parcel, dims 100cms x 70cms x 70cms.
Excess Parcels - Multiple parcels, max. 50kg per parcel, dims 300cms x 30cms X 30cms.

If your requirement is outside these ranges, then please call us. Click here for details.

What time will you deliver my order?
The service you select determines the time by which the order will be delivered. e.g. NextDay before 10am.

What happens if I am unsure of the size or weight of a parcel?
We do need the dimensions and weight of all bookings. Failure to provide accurate measurements may lead to additional costs and delays in delivery.

Can you deliver fragile items such as glass or ceramics?
Yes we can deliver these items, but they are uninsurable so we cannot offer any refund or compensation for damage. If you do send fragile items, please pay particular attention to the packaging.

PACKAGING

What packaging should I use?
All items must be properly packaged in new cardboard boxes, or protective covering. Smaller items should be packaged in a jiffy bag, courier pack or mailpack. If new products are being sold, they should be in the original manufacturers packaging. Rule of thumb - Package your product as you would expect to receive it if you had bought it from someone else. Properly packaged items increase the likelihood of people buying from you again.

Do I need to put an address label on the package?
Yes, the full address, postcode and any telephone numbers should be placed on every consignment. It will help us if you add your booking reference and consignment number.

BOOKINGS

How do I book online?
Once you have accepted our terms and conditions and received your quote, click on "continue" and enter all the collection and delivery details. You will then be able to print a confirmation page. You will then be directed to pay using your Paypal account or by credit card. Once we have confirmed the payment, your order will automatically be processed by our computer systems, and you will receive an email confirmation of your booking and payment details.

Are there any type of goods I cannot send with you?
There are certain types of goods that cannot travel through our network. For a comprehensive list please read our terms and conditions of carriage. Click here for more details.

What if I forget to book one item on line?
We will only collect items that have been booked and paid for through the on line system.

What size package can I send?
The maximum parcel size allowed depends on the service you select.
Parcels - Multiple parcels, max. 25kg per parcel, dims 100cms x 70cms x 70cms.
Excess Parcels - Multiple parcels, max. 50kg per parcel, dims 300cms x 30cms X 30cms.

If your requirement is outside these ranges, then please call us. Click here for more details.

How do my customers know that an order has been despatched?
When you submit a booking to us, you have the option to send an "email alert" to your customer. They will receive a confirmation of despatch email, with a guideline delivery date and a link to our tracking system.

TRACKING

Can I track my order?
Yes, go to the tracking area of our website and enter the consignment number.

PAYMENT

What method of payment can I use?
We collect payment online through Paypal where you can pay using your own Paypal account or by credit or debit card; for high volume users with good credit history, we do offer credit account facilities, please contact us. Click here for more details.

DELIVERY

How will my order be delivered?
Your order will be delivered by one of our own couriers or else by one of our specialist delivery partners.

What happens if I am out when you try to deliver?
Our driver will put a card through the letterbox with the consignment reference number and the phone number of the nearest depot. If you have indicated that the item may be left with a neighbour, the location will be shown. Otherwise, you can ring the local depot to arrange re-delivery.

Can I collect the parcel from your depot?
Yes, the phone number of the local depot will be on the card, just quote them the consignment number, let them know that you will collect in person and make sure that you take the card with you.

CLAIMS

What happens if an item I send gets damaged?
In the unlikely event that an item is received damaged, you must first make us aware by emailing us the following details, Consignment number, delivery address, date sent, what the goods were and what the damage is, and how it was packaged.

What if the recipient finds the goods damaged?
If the external packaging is in good condition then it will be deemed that the packaging was insufficient and no claim can be processed. Also, if the goods have been signed for in good order, no claim can be processed.

Should I keep the packaging?
Yes, any packaging will be inspected during a claim.

Is there a time limit?
Yes, we must be notified of any claim within 14 days from the date of booking. After this time, no claim can be made.

How much compensation will I get?
The maximum compensation that we will pay out is £150 per consignment

Do I get a refund?
Yes, if your claim is successful, we will refund the original delivery charge but only if the claim is within the £150 threshold.